APA Style
Martin, Wiliam B., Haryono, Andreas, Sindyarta, Bonifacius. (2005).
Quality Customer Service : Cara Jitu Memikat Hati Pelanggan .
Jakarta:
Penerbit PPM.
Chicago Style
Martin, Wiliam B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality Customer Service : Cara Jitu Memikat Hati Pelanggan.
Jakarta:
Penerbit PPM,
2005.
Text.
MLA Style
Martin, Wiliam B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality Customer Service : Cara Jitu Memikat Hati Pelanggan.
Jakarta:
Penerbit PPM,
2005.
Text.
Turabian Style
Martin, Wiliam B., Haryono, Andreas, Sindyarta, Bonifacius.
Quality Customer Service : Cara Jitu Memikat Hati Pelanggan.
Jakarta:
Penerbit PPM,
2005.
Print.