APA Style
Smith, Ralph F. (2007).
Business process management and the banlanced scorecard: Using processes as strategic drivers .
United states of america:
John Wiley & Sons, Inc..
Chicago Style
Smith, Ralph F.
Business process management and the banlanced scorecard: Using processes as strategic drivers.
United states of america:
John Wiley & Sons, Inc.,
2007.
Video Recording.
MLA Style
Smith, Ralph F.
Business process management and the banlanced scorecard: Using processes as strategic drivers.
United states of america:
John Wiley & Sons, Inc.,
2007.
Video Recording.
Turabian Style
Smith, Ralph F.
Business process management and the banlanced scorecard: Using processes as strategic drivers.
United states of america:
John Wiley & Sons, Inc.,
2007.
Video Recording.